OFFICE OF STUDENT ACCOUNTS
 
 
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Office of Student Accounts Question and Answers
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Welcome to the Office of Student Accounts Question and Answers web-site.  This web-site contains frequently asked questions and related responses regarding Registering for Classes, Financial Aid, Completing the Registration Process, the Installment Payment Plan, Refunds to Students, Waivers, Exemptions and Sponsored Billings, the W$ Process, Pre-Registration for the Subsequent Semester and Tax Reporting.

If you should either have additional questions or require assistance, please feel free to contact the Office of Student Accounts at (504) 520-7667, stuaccts@xula.edu, or in person at Xavier South, 3rd Floor, Room 300-B.

Installment Payment Plan

1. Does the University have an Installment Payment Plan?
Students are automatically enrolled in the installment payment plan when one-half (1/2) of their balance after financial aid is paid at registration.  The remaining balance PLUS bookstore, finance charges and other miscellaneous costs are due in two equal installments as follows: 
  • For the Fall Semester, one-half (1/2) of the remaining balance is due on or before Sept. 30 (2nd Installment), with the final payment due on or before Oct. 31 (3rd Installment). 
  • For the Spring Semester, one-half (1/2) of the remaining balance is due on or before Feb. 28 (2nd Installment) with the final payment due on or before Mar. 31 (3rd Installment).

Information about the installment payment plan for the fall and spring semesters is available on the following link: http://www.xula.edu/catalog/cat.php.   A finance charge of 1.5% is assessed to the student’s account every 30 days on the student’s outstanding balance when utilizing the installment payment plan.

2. Is there an installment payment plan for the summer?
The installment payment plan is only available for the fall and spring semesters.
3. How are students notified of their unpaid balance?
The Office of Student Accounts will send a billing statement of account to the student’s Xavier email account.  Unfortunately, the University cannot send these notifications to another email address (including a parent’s email address).  For this reason, we highly recommend that the student periodically check his or her email account.  Failure to check, receive or act upon a billing statement of account does not remove the student’s financial obligation to the University.
4. How can a student view their billing statement of account?
A student can gain access to their billing statement of account by logging into their Bannerweb Account at http://www.xula.edu/other/bannerweb.php. The student can view and pay his or her account balance as required through the provisions of the installment payment plan. Because the billing statement of account is always available online, it is expected that the student will review and ensure any required payments are made and financial aid and scholarships are posted to their account.

Student bills are emailed for the second and third installments to students utilizing the installment payment plan during the fall and spring semesters.

5. Can you help me understand the billing statement of account?
The Office of Student Accounts has created a publication called Understanding Your Bill (PDF) to help students and parents understand the basic parts of a billing statement.
6. What if I am being billed for Health Insurance Incorrectly? 
All students are initially assessed a health insurance fee during the Fall semester.  Students must submit their proof of Health Insurance to the Office of Health Services to remove the health insurance fee before the first day of class.  The health insurance fee can be waived by completing an annual insurance waiver online at www.gallagherkoster.com located under the Student Health Services link.  Please contact Health Services at (504) 520-7392 for further details.  Upon processing the health insurance waiver, a credit is posted to the student’s account.  If proof of health insurance is not provided, the health insurance fee will remain on the student’s account and will be required to be paid by the student.
7. What if a student’s parent or another person would like to view or pay the student’s account balance online?
Other parties, including parents, can view or make an online payment towards a student’s bill provided the student grants access.  The student must provide to the parent or other parties their Xavier User ID and Password to enable such parties to gain access.  The designated party must click on Bannerweb from Xavier’s homepage and follow the prompts.
8. When is the student’s payment due?
Payments are due in accordance with the Installment Payment Plan requirements and are listed on the student’s billing statement of account.  The University will block registration for future semesters if the student does not pay the bill.  Also, the student cannot obtain an academic transcript and is denied access to other university resources.
9. If a parent remits the payment for a student's bill, can they also view the student's grades and other educational information? 
The University cannot release education records to a parent, (including grades) although a parent pays the tuition bill on behalf of the student.  Xavier is governed by the Family Educational Rights and Privacy Act of 1974 (FERPA).  Under this federal law, record privacy rights transfer from the parent to the student once the student reaches 18 years of age or once he or she enrolls in an institution of higher learning.  In either scenario, FERPA then defines the parents as “third parties.”  A record release to any third party requires the student’s prior written and signed consent.  A parent may obtain education record information only if the student provides the Registrar’s Office with his or her written, signed and dated consent (the student can rescind this authorization in writing at any time). 
10. What type of payments does Xavier accept? 
The University accepts cash, personal checks, cashier and official bank checks, money orders, wire transfers, debit cards, Visa, Master Card, American Express and Discover.  Personal checks are electronically deducted from a checking account within 24 hours via the Telecheck Payments System.  Online credit card payments are accepted via the internet at www.xula.edu located under Online Resources (Banner Web).

Cash and check payments are accepted in person at the Cashier’s Office located at Xavier South Room 300.  Additional information is available on the following link: http://www.xula.edu/fiscal/documents/OnlineCreditCardPayemtnsInstruction.pdf.

11. How do I get proof of payment or a receipt?
A student can access their account summary online by clicking on Bannerweb located at the bottom right of Xavier’s home page.  The summary includes all charges and payments each semester. 

 

 
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